CX Management

There is a well defined framework for role requirements.

4

CX Management

There is a clear understanding of role requirements, inclusively defined.

4

CX Management

There is enthusiasm to think creatively and look "outside the box".

4

CX Management

Potential applicants have a positive view of the prospect/client and already believe they would be a good future employer for them

4

CX Management

The employer brand and sentiment in the talent market is positive.

4

CX Management

There is a detailed understanding of the supply vs demand characteristics of the target talent market.

4

CX Management

There is continuous investigation into complementary talent markets that may source strong applicants.

4

CX Management

Delivering an excellent candidate experience is considered to be critical to the success of the overall hiring process.

4

CX Management

Candidate experience is continuously measured and the results are acted upon.

4

CX Management

There is a well defined efficient and high velocity recruitment process.

4

CX Management

Bottlenecks have been designed out of the process.

4

CX Management

There is a clear understanding of “who does what” based on efficiency, effectiveness and skills and capability.

4

CX Management

There are development plans and performance targets in place.

4

CX Management

There is a continuous assessment of sourcing and attraction activities.

4

CX Management

Improvements and innovation continuously applied to the hiring process.

4

CX Management

There is a framework for assessing capability of candidates versus requirements at all stages.

4

CX Management

There is continuous review of effectiveness of screening, assessment and selection tools.

4

CX Management

There is a complete portfolio of technology covering all critical areas of the recruitment process.

4

CX Management

Technology is fully adopted by recruiters and the business.

4

CX Management

There is continuous refreshment of the technology.

4

CX Management

There is quick and easy access to real time accurate data, even across different systems.

4

CX Management

There is a single dashboard presenting key operational and strategic hiring data.

4

CX Management

Clear portfolio of measures spanning transactional, quality and business impact.

4

CX Management

Regular performance reviews including benchmarking against competitors and comparative organisations.

4

CX Management

Constant examination of recruitment performance and strategic requirements that result in improvement plans.

4

CX Management

Focus on environment and requirement understanding, team development, process enhancements, and new tech capability.