Hiring Friction Maturity Matrix
A new approach to describing recruitment performance.
What is Hiring Friction?
A measure of hiring capability effectiveness that assesses how well candidates enter, flow and exit the recruitment funnel
Typical High Friction example:
An inefficient and slow process where great candidates exit early, perhaps because of a poor experience, and poor candidates exit late
Typical Low Friction example:
A productive process operating at high speed with the right candidates getting through to the right stage, and where all candidates believe they were treated well and fairly
The 12 Hiring Friction Components
Demand Alignment
How well do we understand the hiring requirements of the business?
Talent Market Positioning
How are we perceived by potential employees of the future?
Talent Market Understanding
Do we understand where to find good candidates and the issues that may affect supply?
Candidate Experience
What is the experience our candidates encounter during the hiring process?
Process & Timing
How efficient and effective is our recruitment process at managing candidates through screening, assessment and selection?
Skills and Accountability
Are roles in the hiring process clearly defined and allocated to individuals with the right expertise?
Talent Sourcing & Attraction Capability
Do we have the right structure, skills and capacity to fill our talent pipeline?
Assessment & Selection
Are screening, assessment and selection practices aligned with hiring requirements?
Technology Enablement
Does our recruitment technology support our hiring process?
Data Integrity & Availability
Is hiring data accessible when required and accurate?
Performance Measurement & Benchmarking
Are we measuring and understanding our hiring performance?
Continuous Improvement
Are we continuously implementing improvement initiatives?
Talent Acquisition Diagnostic assessment
Take the Hiring Friction assessment to benchmark the performance of your recruitment function using the components of the Hiring Friction Maturity Matrix.
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